FAQ

Late Payments, Collections & Charge-Offs

Yes, in some cases a late payment can be removed, but every situation needs to be evaluated individually.

At Premier Credit Solutions, we look at more than whether the late payment appears to be accurate. We evaluate both how the account is being reported and the circumstances that caused the late payment in the first place.

Sometimes there may be issues with the reporting itself, such as inaccurate or incomplete information, incorrect dates, inconsistencies between the credit bureaus, or other reporting problems.

In other cases, the late payment may have actually occurred, but the story behind it can matter. An isolated mistake, autopay failure, bank error, medical emergency, travel, financial hardship, lost or stolen payment information, or another unusual circumstance may provide a basis to approach the creditor directly and request a goodwill or discretionary adjustment.

We consider factors such as your previous payment history, the creditor involved, what caused the late payment, how quickly the account was brought current, whether the incident was isolated, and what supporting documentation may be available.

Premier Credit Solutions specializes in evaluating these situations case by case, assessing the strength of the circumstances, and determining which strategy is most appropriate to pursue.

No company can guarantee that a late payment will be removed, but our experience allows us to assess whether your particular situation presents a realistic opportunity worth pursuing.

Yes. Even when a late payment was accurately reported, a creditor may choose, at its discretion, to make a goodwill adjustment based on the circumstances. However, the creditor is not required to do so, and accurate negative information generally cannot be forced off a credit report simply because it is hurting your credit.

At Premier Credit Solutions, we look closely at the story behind the late payment. An isolated oversight, autopay failure, bank error, medical emergency, travel, financial hardship, lost or stolen payment information, or another unusual circumstance may provide a compelling reason to approach the creditor directly and request reconsideration.

We also evaluate your prior payment history, how long you have had the account, how quickly the account was brought current, whether the late payment was an isolated event, the creditor involved, and what documentation may support your circumstances.

Premier Credit Solutions specializes in assessing these situations case by case and determining whether the circumstances are strong enough to justify pursuing a goodwill or discretionary request with the creditor.

No company can guarantee that a creditor will make an adjustment, but we can assess whether your situation presents a realistic opportunity worth pursuing.

If a late payment is standing between you and a mortgage approval, the first step is to understand exactly how that late payment is affecting the loan and whether there is a realistic opportunity to address it.

At Premier Credit Solutions, we look at the entire situation—not just the credit score. We review how the account is being reported, when the late payment occurred, the creditor involved, your previous payment history, what caused the late payment, how quickly the account was brought current, and whether documentation exists to support the circumstances.

If there are inaccuracies or inconsistencies in the credit reporting, there may be an appropriate reporting-based strategy. In other situations, the late payment may have occurred exactly as reported, but there may be a compelling reason to approach the creditor directly and request a goodwill or discretionary adjustment based on the circumstances.

Because a mortgage transaction is often time-sensitive, we also consider the specific financing objective and the lender’s requirements before recommending a course of action. When appropriate, and with the client’s permission, we can coordinate with the mortgage professional so everyone understands the credit issue that needs to be addressed.

Premier Credit Solutions specializes in evaluating mortgage-related credit problems on a case-by-case basis and determining whether there is a realistic strategy worth pursuing.

We cannot guarantee that a late payment will be removed, but we can help you understand your options and focus on the actions most relevant to getting your mortgage back on track.

Yes, in some cases a charge-off can be removed, but whether there is a realistic opportunity depends on the specific account and how it is being reported.

At Premier Credit Solutions, we review more than just the fact that an account is labeled as a charge-off. We look at the creditor, account history, balances, dates, payment history, ownership of the debt, how the account is being reported by each credit bureau, and whether there are inconsistencies, inaccuracies, or other issues that may affect the reporting.

We also look at what happened with the account after the charge-off. Was the debt sold or transferred? Was it later paid or settled? Is another company also reporting the same obligation? Are the balances and account statuses being reported consistently? These details can materially change how a case should be approached.

In some situations, there may be a legitimate basis to challenge the credit reporting. In others, the better strategy may involve working directly with the creditor or furnisher based on the specific circumstances of the account.

Premier Credit Solutions evaluates charge-offs on a case-by-case basis to determine the strength of the situation and whether there is a realistic strategy worth pursuing.

We cannot guarantee that a charge-off will be removed, but we can help determine what options may exist and which approach makes the most sense for your particular credit profile.

No. Paying or settling a charge-off does not automatically remove it from your credit report.

In many cases, the account may simply be updated to reflect that it has been paid or settled while the charge-off itself remains on the report. That is why we generally recommend looking at the entire credit-reporting picture before deciding how to handle a charged-off account.

At Premier Credit Solutions, we review how the account is being reported, who currently owns the debt, whether it has been sold or transferred, the balances and dates being reported, whether another company is also reporting the same obligation, and whether there are any inaccuracies or inconsistencies that may need to be addressed.

We also consider your specific objective. For example, someone preparing for a mortgage may need to evaluate a charge-off differently from someone whose primary goal is simply resolving an old debt.

Paying a debt and addressing how that debt is reported are two separate issues. Before taking action, Premier Credit Solutions evaluates the account case by case so you can better understand the potential credit impact, the available options, and which strategy may make the most sense for your situation.

Yes, in some cases a paid collection can be removed, but paying a collection does not automatically cause it to disappear from your credit report. Accurate negative information can generally remain for the applicable reporting period even after the underlying debt has been paid.

There may also be situations where working directly with the creditor or collection company is appropriate. The best approach depends on the specific account, the company involved, what has already occurred, and your overall objective.

That is why we do not assume that simply paying a collection is always the best first step. Premier Credit Solutions evaluates each situation individually to determine what options may be available and whether there is a realistic strategy for improving how the account is ultimately reported.

Before paying a collection account, especially when you are preparing for a mortgage, it is worth having the account reviewed first.

Removing a collection from a credit report can sometimes have a significant impact on a consumer’s credit profile and mortgage scores, depending on the rest of the credit file. However, simply paying the collection does not necessarily cause it to be removed from your credit report. In many cases, it may simply be updated to show that it has been paid while the collection itself remains. FICO also notes that paying a collection can increase a score, decrease it, or have no impact at all depending on the individual credit profile and what changes are reported.

That distinction becomes especially important when you are in a time-sensitive mortgage transaction. Before taking action, you want to understand whether there may be a realistic opportunity to have the collection removed, whether there are reporting issues that should be addressed, whether payment is actually required for the mortgage, and what strategy gives you the best opportunity to improve the overall credit profile.

At Premier Credit Solutions, we review the collection, who is reporting it, the account history, balances and dates, ownership of the debt, the rest of your credit profile, and your mortgage timeline before recommending a course of action.

If you are considering paying a collection because you are trying to qualify for a mortgage, we recommend speaking with us first. Premier Credit Solutions offers a free consultation so we can evaluate the account and help you understand your options before you make a decision that may be difficult to reverse.

Collection accounts can affect a mortgage application in two important ways: they can affect your credit scores, and they can affect the lender’s underwriting of the loan.

From a credit-scoring standpoint, a collection is a serious negative item. How much it affects your scores depends on the age of the collection, what else appears on your credit report, and the particular scoring model being used. Removing a collection can sometimes result in a significant improvement in the credit profile, particularly when the collection is one of the primary negative items present. However, there is no reliable way to promise a specific number of points because every credit file is different. FICO confirms that the impact of collection information varies based on the other information in the consumer’s credit report and the scoring model being used.

The collection can also affect mortgage underwriting. Whether an outstanding collection must actually be paid depends on the loan program and the circumstances of the transaction. For example, Fannie Mae does not generally require outstanding non-mortgage collections to be paid for a one-unit primary residence under Desktop Underwriter, while different requirements can apply in other situations.

This is why simply paying a collection before speaking with someone can be a mistake. Paying the account does not necessarily remove it from the credit report, and the effect of paying it on your score can vary.

At Premier Credit Solutions, we look at how the collection is affecting your credit profile, whether there may be a realistic opportunity to have it removed, how it is being reported, and what your mortgage lender actually requires.

This becomes especially important when you are already in a mortgage transaction and time matters.

If a collection is affecting your ability to qualify for a mortgage, we recommend having a free consultation with Premier Credit Solutions before paying it. We can review the account and your situation and help determine whether removal may be worth pursuing and what strategy makes the most sense before you take action.

Not every negative item should automatically be disputed or challenged. The first step is determining what is being reported, whether there are legitimate issues with the reporting, and whether there may be another appropriate way to address the account.

At Premier Credit Solutions, we evaluate each negative account individually. We look at the creditor or collection company involved, the account history, balances, dates, payment history, how the account is being reported by each credit bureau, whether the debt has been sold or transferred, and whether there are inaccuracies, inconsistencies, incomplete information, or other issues that warrant further investigation. Consumers have the right to dispute inaccurate or incomplete information appearing on their credit reports.

But our analysis does not necessarily stop with the credit reporting itself. The circumstances behind the negative account can also matter. In some situations, there may be a reason to approach the creditor directly based on the consumer’s history, documentation, or the circumstances that caused the problem.

We also consider what you are trying to accomplish. If you are in the middle of a mortgage transaction, for example, we want to know which accounts are actually affecting your ability to qualify and whether there is a realistic opportunity to address them within your available timeframe.

One of the most important things Premier Credit Solutions does is assess the strength of a situation before recommending that a client pursue it. Sometimes we identify an account that we believe is worth addressing. Other times, we may determine that the probability of a meaningful result does not justify the time or expense.

Our goal is not to challenge everything negative on your credit report. It is to identify the situations where there is a legitimate and realistic opportunity worth pursuing.

Yes. In certain circumstances, information that was previously removed from a credit report can reappear. However, why the account was originally removed and why it reappeared are important.

For example, if disputed information was deleted by a credit bureau as part of a reinvestigation, federal law allows that information to be reinserted if the company furnishing the information certifies that it is complete and accurate. In that situation, the credit bureau must notify the consumer of the reinsertion in writing within five business days after the information is reinserted and provide additional information about the furnisher.

The fact that an account reappears does not automatically mean that the reinsertion was improper or that the account must automatically be removed again. It does mean that the situation should be reviewed to determine what happened.

At Premier Credit Solutions, we look at why the account was originally removed, how and when it reappeared, who is furnishing the information, whether the required procedures were followed, and whether the information being reported is accurate and complete.

It is also important to distinguish between an account that was deleted through a credit-bureau dispute and one that was removed because a creditor voluntarily agreed to change its reporting. Those are different circumstances and may require different approaches.

If an account that was previously removed suddenly reappears, don’t assume that you have to start over. Premier Credit Solutions can review the history of the account and the new reporting to determine what happened and whether there is a legitimate basis for taking further action.

Mortgage Credit Questions

The timeline depends on the specific credit issue, the creditor involved, the available documentation, and the strategy that makes the most sense for your situation.

Some issues can be addressed relatively quickly, while others may take several weeks or longer. That is why Premier Credit Solutions does not give every client the same timeline or use the same approach.

For mortgage clients, we first identify which credit issues are actually preventing you from qualifying and determine whether there is a realistic way to address those issues within your mortgage timeline. We evaluate how the account is being reported, the circumstances behind the negative information, the creditor involved, your payment history, and any documentation that may support your case.

Depending on the situation, the strategy may involve addressing inaccurate reporting, working directly with a creditor, or pursuing another appropriate course of action.

When a mortgage is involved, speed matters—but choosing the right strategy matters just as much. Our goal is to quickly identify what is realistically actionable, prioritize the issues that matter most to the loan, and avoid wasting valuable time on items that are unlikely to change the outcome.

No company can guarantee a specific result or timeframe, but our experience allows us to assess the situation and give you a clearer understanding of what may be possible and how quickly it may be pursued.

Yes. With your permission, Premier Credit Solutions can work directly with your mortgage loan officer to better understand the specific credit issues affecting your mortgage approval.

This can be especially valuable because not every negative item on a credit report is necessarily preventing the loan from moving forward. By communicating with the mortgage professional, we can focus on the credit issues that actually matter to the financing objective, including score requirements, underwriting concerns, or specific accounts that may be creating a problem.

When appropriate, we can also keep your loan officer informed of our progress so they can determine when it makes sense to re-evaluate your credit or take the next step in the mortgage process.

Our goal is to have the credit strategy and the mortgage strategy working together—not operating independently of one another.

Mortgage-focused credit work starts with a specific goal: identifying the credit issues that are preventing or delaying a mortgage approval and determining what can realistically be done about them within the borrower’s timeline.

Traditional credit repair often takes a broad approach to the entire credit report and may address numerous negative accounts over an extended period. When someone is trying to qualify for a mortgage, that approach may not be the most effective use of time.

At Premier Credit Solutions, we evaluate the credit profile in the context of the mortgage transaction. We look at which accounts are having the greatest impact, the borrower’s current scores and qualification goals, the circumstances behind the negative information, the available documentation, and the amount of time available before the lender needs to re-evaluate the credit.

When appropriate, we can also communicate directly with the mortgage loan officer so we understand what specifically needs to change for the financing to move forward.

Depending on the situation, the strategy may involve addressing inaccurate or inconsistent reporting, working directly with a creditor, pursuing the removal of a specific negative account, or focusing on other changes that may improve the borrower’s overall credit profile.

Because there is more than one type of credit score, and the score you see through Credit Karma is not the same scoring model your mortgage lender is using.

Credit Karma can be useful for monitoring your credit reports and getting a general sense of changes in your credit profile, but consumers are often surprised when a mortgage lender pulls their credit and the scores are different—sometimes significantly different.

The reason is that lenders may use different scoring models designed for specific types of lending. The information being reported by each credit bureau can also differ, which can create additional variations between scores.

If you are preparing for a mortgage, the score that matters most is the score your mortgage professional is actually using to qualify you.

At Premier Credit Solutions, we evaluate your credit in the context of that financing objective rather than relying on a consumer score from an app to determine whether you are mortgage-ready.

Experian Boost can potentially affect certain credit scores by allowing eligible recurring payments, such as some utility or telecommunications payments, to be considered. However, an increase in a consumer-facing score does not necessarily mean that the score your mortgage lender uses will increase.

That distinction is extremely important when you are preparing for a mortgage. Different lenders and loan programs may rely on different credit-scoring models, and not every scoring model incorporates the information added through Experian Boost in the same way.

For that reason, we would not recommend relying on Experian Boost alone as a strategy for becoming mortgage-qualified.

If your credit scores are preventing you from qualifying for a mortgage, Premier Credit Solutions can review the actual credit issues affecting your profile and help determine which actions are most likely to matter to your financing objective.

How Premier Credit Solutions Works

Premier Credit Solutions begins with an evaluation of your credit profile and the specific objective you are trying to accomplish.

Rather than automatically enrolling every client into the same program, we first review the negative accounts affecting your credit, how those accounts are being reported, the circumstances behind them, and what opportunities may realistically exist to address them.

From there, we determine which accounts are worth pursuing and what strategy makes the most sense for each situation. Depending on the account, that may involve addressing inaccurate or inconsistent credit reporting, communicating directly with a creditor or furnisher, presenting documentation and circumstances surrounding the account, or using another appropriate strategy.

For clients working toward a mortgage or other financing goal, we also consider the available timeframe and which issues are most important to qualification.

Our approach is targeted and case-specific. The goal is not to dispute everything on your credit report—it is to identify the issues where we believe there is a realistic opportunity to produce a meaningful result and develop a strategy around them.

The best way to know is to have us review your situation.

Premier Credit Solutions offers a free consultation so we can understand what is affecting your credit, what you are trying to accomplish, and whether we believe there are realistic opportunities worth pursuing.

We look at more than your credit score. We evaluate the specific negative accounts, the creditors involved, how the information is being reported, the circumstances behind the negative events, your payment history, available documentation, and—in time-sensitive situations such as a mortgage—the amount of time available to work with.

Not every negative account presents the same opportunity, and not every consumer who contacts us will necessarily be a good candidate for our services. If we believe there is a viable strategy, we will explain what we see and what options may be available. If we do not believe we can provide meaningful value, we would rather tell you that upfront.

Our job during the consultation is to help you understand what may be possible before you decide whether it makes sense to move forward.

No. We do not believe that automatically disputing every negative account is the right strategy.

At Premier Credit Solutions, each account is evaluated individually. We look at how it is being reported, the creditor or furnisher involved, the account history, balances and dates, the circumstances surrounding the negative information, available documentation, and the client’s overall objective.

Sometimes there may be legitimate inaccuracies, inconsistencies, or incomplete information that should be addressed through the credit-reporting process. In other situations, the better approach may be communicating directly with the creditor and presenting the circumstances behind what happened. And there are also cases where we may determine that a particular account does not present a strong enough opportunity to justify pursuing it.

This is especially important when someone is working toward a mortgage or another time-sensitive financing goal. Spending time challenging accounts that are unlikely to change—or that are not actually affecting the financing objective—can distract from the issues that matter most.

Our approach is targeted: identify the accounts that present a realistic opportunity, determine the strongest strategy for each one, and focus our efforts where we believe they can have the greatest impact.

Premier Credit Solutions takes a targeted, case-by-case approach rather than enrolling every client into the same monthly dispute program.

We begin by reviewing your credit profile, the specific negative accounts creating problems, the circumstances behind those accounts, and what you are trying to accomplish. From there, we assess which issues present a realistic opportunity and determine the most appropriate strategy for each one.

That strategy is not always a traditional credit bureau dispute. Depending on the circumstances, it may involve addressing inaccurate or inconsistent reporting, working directly with a creditor, presenting the story and documentation behind a late payment or other negative event, or pursuing another appropriate course of action.

This approach becomes particularly valuable when a client has a specific or time-sensitive objective, such as qualifying for a mortgage, because we can focus our efforts on the credit issues that actually matter to that goal.

We are not trying to keep clients enrolled month after month. Our goal is to identify where we believe we can make a meaningful difference, develop a strategy around those issues, and focus our efforts on producing results.

Performance-based credit repair is an approach in which the service is structured around specific work and results rather than simply charging a recurring monthly fee for as long as a client remains enrolled.

At Premier Credit Solutions, we first evaluate the credit profile and determine which accounts or issues we believe present a realistic opportunity. The scope of work and pricing are then based on the individual client’s situation rather than placing everyone into the same monthly program.

This is very different from a traditional subscription model where a consumer may continue paying a monthly fee while multiple rounds of generalized disputes are sent over an extended period.

Our philosophy is simple: we want our fees tied to the work we are performing and the value we believe we can provide. That is also why we evaluate clients before recommending enrollment. If we do not believe there is a realistic opportunity for us to help, we would rather say so upfront.

Premier Credit Solutions offers a highly personalized service, so the cost depends on the number and complexity of the credit issues we are being asked to address and the amount of work the situation requires.

Based on the pricing currently stated on your existing FAQ, services can start at approximately $250 and range up to $2,000, with the average client typically falling between $500 and $1,000.

Before recommending any service, we first review your credit profile, understand your goals, and assess the specific issues involved. We then explain what we believe can realistically be pursued and what the cost would be before you decide whether to move forward.

The initial consultation is free, and not everyone who speaks with us is encouraged to enroll. If we do not believe your situation is a good fit for our services or that we can provide meaningful value, we will tell you.

Our objective is not to keep you paying a monthly fee indefinitely. It is to identify the specific credit problems where we believe we can help and clearly explain the cost and strategy upfront.

To make the consultation as useful as possible, we need a current and complete picture of your credit.

Depending on your goals, that usually means having access to your credit reports from all three major credit bureaus. If you are preparing for a mortgage, we may also want to review the mortgage credit scores your lender is actually using, because those scores can be different from the scores you see through many consumer apps.

During the consultation, we review the negative accounts affecting your profile, how those accounts are being reported, the circumstances behind them, your current goals, and any deadlines or financing timelines that may matter.

The initial consultation is free. Our purpose is to understand the situation well enough to tell you whether we believe there is a realistic opportunity to help and, if so, what the next step would be.

Credit ReStart is a personalized program designed for consumers who need to rebuild the foundation of their credit profile, not just remove negative items.

The program is especially useful for people who have very limited open and active credit, have recently resolved past credit problems, or need a more deliberate strategy for rebuilding their profile over time.

Premier Credit Solutions develops a customized roadmap based on the individual credit file. That may include recommendations regarding the number and type of accounts to establish, how to use those accounts, how to manage balances, and how to build a stronger mix of revolving and installment credit.

The focus is not on opening as many accounts as possible. It is on establishing high-quality accounts that can remain open for years, age with the credit profile, and help create a stronger long-term foundation.

Credit ReStart is designed to give the client a structured path forward so the credit profile can continue improving well beyond the immediate repair process.

Understanding Your Credit Options

Yes. You have the right to dispute inaccurate or incomplete information on your credit reports yourself, and you do not need to hire a credit repair company to do it. The credit bureaus provide ways for consumers to submit disputes directly, and there is no charge to dispute information you believe is inaccurate.

Where professional help can become valuable is when the situation is more complicated than identifying a simple error.

At Premier Credit Solutions, we look at the entire account and credit profile—not just whether one field appears incorrect. We evaluate how the account is being reported across the bureaus, the creditor or furnisher involved, balances, dates, payment history, ownership of the debt, available documentation, and the circumstances behind the negative information.

There are also situations where a credit bureau dispute may not be the best approach at all. Depending on the circumstances, it may make more sense to communicate directly with the creditor, document the story behind a late payment, or pursue another appropriate strategy.

This becomes even more important when you have a specific goal, such as qualifying for a mortgage, and do not have the luxury of spending months trying different approaches.

You can absolutely dispute credit-reporting errors yourself. The value Premier Credit Solutions provides is in helping determine what should be addressed, which strategy makes the most sense, and whether the situation presents a realistic opportunity worth pursuing.

Credit repair and credit counseling address different types of financial problems.

Credit repair generally focuses on the information appearing on your credit reports—reviewing negative accounts, identifying inaccurate or incomplete reporting, evaluating individual circumstances, and determining whether there are legitimate opportunities to address particular items.

Credit counseling is generally focused on managing debt and improving overall financial stability. A credit counselor may help with budgeting, financial education, repayment planning, and in some cases a debt management plan where the consumer makes payments through the counseling organization to participating creditors.

For example, someone who is struggling to make payments on several credit cards and needs help creating an affordable repayment plan may be better suited for credit counseling.

Someone who is financially stable but has a specific late payment, collection, charge-off, or other negative account affecting a mortgage application may have a very different problem and may benefit more from having the credit reporting and circumstances surrounding that account evaluated.

Premier Credit Solutions focuses on identifying and addressing specific credit issues rather than managing a consumer’s monthly budget or administering a debt management plan.

The right option depends on what is actually causing the problem. In some cases, credit repair may be appropriate. In others, credit counseling may be the better solution—and part of a responsible credit evaluation is recognizing the difference.

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